Service and support
Service that keeps your lab running
Installation, training, calibration, preventive maintenance and breakdown support for every instrument we supply.
Customer care: +91 99618 55000
What we look after
Installation and training
We install the instrument, run calibration and quality control, and train your staff on it.
Calibration and QC
Regular calibration and quality-control checks, so the results you report stay reliable.
Preventive maintenance
Scheduled visits that keep the instrument running and catch wear before it stops your work.
Breakdown support
Call customer care. We try to fix it by phone or video first, then send an engineer.
Spare parts
Parts for the instruments we supply, followed from request to fitting.
Reagents and consumables
Reagents, controls and calibrators matched to your instrument.
Warranty, AMC and CMC
From installation
Warranty
Starts the day the instrument is installed, for the period in your order. Faults covered by the warranty are repaired at no charge.
Annual maintenance contract
AMC
After the warranty: preventive maintenance and breakdown visits for a yearly fee. Parts are charged when they are needed.
Comprehensive maintenance contract
CMC
Everything in an AMC, with the parts included.
Ask us for the plan and the yearly rate for your instrument: choose "AMC or CMC quotation" in the form below.
How a service request works
Tell us
Use the form, call customer care or send a WhatsApp message. Give the instrument's serial number and what is wrong.
Remote support first
Many problems can be solved on a phone or video call, without waiting for a visit.
Engineer visit
If a visit is needed, you get the engineer's name and the date on WhatsApp.
Repair
Parts are ordered when needed. If they are chargeable, we ask you first.
Service report
After calibration and QC pass, you sign off and get the service report.
Raise a service request
Tell us which instrument and what is wrong. Customer care calls you back; if the instrument has stopped, tell us so and we treat it first.
- The serial number is on the label at the back or side of the instrument
- Photos or a video help: send them on WhatsApp after this